Return Policy

Terms & Conditions

1. Non Faulty returns

1.1.A full credit will be issued if returns take place within 7 days of invoice date for all stocked products, if the items are incorrectly supplied or not according to requested specification,

provided goods are in their original undamaged packaging. ecoLED will arrange collection at ecoLED’s expense if requested in writing within these 7 days.

1.2.All special order goods will receive a full credited if returned within 3 days (weekend and public holidays accounted for) of delivery if the items are incorrectly supplied or not

according to requested specification, and unused provided goods are in original sale and packaged condition. ecoLED will arrange collection at ecoLED’s expense if requested in

writing within these 3 days. Except with written agreement otherwise; request for returns of these goods out of this 3 day window will be passed at 90% of the customers purchase

price.

1.3. If the return of correctly supplied goods takes place within 7 days from the date of invoice, then the credit passed will be the lesser amount of 95% of the customers

purchase price, and or 1.7 below as justified by the extenuating circumstances.

1.4. If the request for return or return of any goods takes place after 7 days from the date of invoice, then the credit passed will be the lesser amount of 50% of the current selling price, or 50% of the original purchase price, whichever is lower, provided the goods are in original sale condition. The acceptance of such returns is at ecoLED’s discretion.

1.5. We do not accept returns after 30 days.

1.6.All returned globes correctly supplied will be subject to a testing fee of R2 per globe and all returns not properly packaged will be subject to a repackaging fee of R2 per globe plus

the cost of new packaging if deemed necessary by ecoLED.

1.7. The cost of return or collection for correctly supplied products will be for the account of the purchaser however incurred, unless otherwise specifically agreed in writing by ecoLED.

2. Faulty Returns

2.1.Warranty period of each light is specified on the product information page. Should any globe fail during its warranty period from normal course of operation for which the globe was originally designed or advertised, an equivalent replacement product will be provided in exchange for the original unit; or a credit or refund will be given at ecoLED’s discretion. Such exchange will be subject to a valid receipt of proof of purchase within the applicable warranty period.

2.2.Any return will be subject to an inspection of the returned goods by ecoLED which will be limited to an inspection period not exceeding 7 days. Where possible ecoLED will inspect

goods immediately on return and exchange faulty returns like for like.

2.3.Should the goods returned for inspection not be deemed faulty by ecoLED, they will be made available for collection at the customers convenience for a period of 30 days

following inspection, subject to 1.7 and 1.8 above, where after they will be discarded if payment for return delivery to the client is not received.

2.4. If any returned product suffered any physical damage, intentional or unintentional damage caused by a higher voltage being applied to the product than for which it was designed or marked, it will render any warranty, stated or implied, null and void.

2.5.Conditional acceptance of returns will be subject to the following conditions:

2.5.1. The products need to be ecoLED products bought by the returnee

2.5.2. The returnee is required to present documentation of the purchase

2.5.3. The products need to be within their warranty period as determined by their batch

number or other relevant documentation.

2.5.4. Faulty products need to be returned within 3 months of their failure date

2.5.5. The nature of the fault needs to be conveyed to the returns agent at ecoLED for testing and recording purposes. To assist in the above and eliminate unnecessary transport and time related expenses ecoLED requests that the client completes and emails the faulty returns document prior to returning actual goods to ecoLED.